Empowering companies to optimize their infrastructure and operations

MSi is a leader in the development of data-driven solutions which enable corporations to create long-term business value, growth, and profitability.

Using our solutions, our clients are able to optimize the value of their corporate data and create a competitive advantage in the marketplace. MSi solutions enable companies to reduce costs, optimize performance, and gain the insight and agility needed to advance them ahead of the competition. To help our customers get the most out of their IT investments so that they can maximize their business performance, our professionals deliver world class solutions, services and customer support.

VISION

Our vision is to be the company that corporations and organizations turn to for their data integration and analytical needs. To reach this goal we will continue to hire highly qualified individuals, invest in research and development, and persist in providing each and every one of our customers the best possible product for a competitive price.

Value Proposition

Our years of experience with data integration and analytics enables us to design and develop solutions with best practice in mind, and numerous configuration possibilities to match your unique business needs. With MSi your competitive advantage will be supported and enhanced.

FOCUSED EFFORTS

Our focus is on helping customers leverage existing data & technology to improve client interaction. We enable our customers to:

  • Substantially reduce customer attrition
  • Maximize revenue from their customer base
  • Optimize their workforce
  • Optimize existing technologies
  • Improve customer satisfaction

Our History

1998 MSi is founded by Chris Abarbanel to address a gap in technology infrastructure analysis and real-time reporting.
2001 MSi stays true to its core competency and grows into a major player in the development of leading edge business intelligence and data analysis solutions.
2004 With it's experience in Network and Application analytics, MSi develops call center management software solutions. MSi business expands yet again.
2008 Chris Abarbanel founder and President of MSI welcomes the addition of Lawson Hunter, former Bell Canada executive, to the Board of Directors.
2009 MSi creates a business unit dedicated to the public sector. This unit primarily focuses on consulting services and people augmentation services.
2011 MSi launches smarter commerce consulting. Increasing the value companies generate for their customers and partners in a rapidly changing digital world.
2012 MSi launches a support centre serving multiple clients in multiple industries. The support centre operates locally and offers bilingual inbound and outbound services.
2015 MSi celebrates and congratulates employee number 500.
2017 MSi expands its Strategic Staffing Services to Vancouver and Toronto establishing relationships with major clients including (but not limited to) Best Buy, Loblaws and Metrolinx.
2018 On its 20th anniversary MSi welcomes its 750th employee. MSi expands its services to clients in Canada’s eastern provinces as well as Manitoba.
2019 MSi adds a Described Video Team working with Canadian Broadcasters on meeting Consultation CRTC 2019-67 designed to improve the accessibility of the broadcasting system for persons with disabilities.

The Future